General Shipping Information
Where do we ship?
We proudly ship worldwide.
Order Processing & Shipping Times
Orders are processed and shipped within 48 business hours of being placed. If your order is placed in the evening, it will be processed the following business day. Please note that weekends and holidays are not included in processing and shipping times.
Estimated Delivery Times
All orders are carefully packaged and dispatched from our production and warehouse location in Ontario, Canada. Delivery times vary based on location:
- Ontario: 2-4 business days
- Canada & U.S.: 3-9 business days, depending on distance
- International: Shipping times vary; we will provide details upon order confirmation
Shipping Rates & Options
Canada & U.S.
- Complimentary shipping on all orders over $75
- A flat rate of $8 applies to orders under $75
International Orders
For orders outside of Canada and the U.S., we will contact you with shipping options and costs based on your location.
Expedited Shipping
At this time, we do not offer express shipping. However, we always select the most efficient shipping method to ensure your order arrives promptly.
Tracking & Order Updates
Once your order has been shipped, you will receive an email with tracking information. Tracking updates typically appear within 48 business hours of receiving your shipping confirmation. If you experience any issues with tracking, please contact us at [email protected].
Order Modifications & Address Changes
Can I change my order after placing it?
We strive to fulfill orders quickly, which means changes may not always be possible. If you need to modify or cancel your order, please contact us immediately. While we will do our best to accommodate requests, we cannot guarantee changes once an order is in process.
What if my shipping address is incorrect?
Please review your shipping details carefully before placing your order. If you notice an error, reach out to us as soon as possible. If an order is returned to us due to an incorrect address, we will gladly resend it at no additional cost.
Delayed Shipments & Support
If your Canadian or U.S. order is delayed 10 or more business days, we will provide a 10% discount as a courtesy. Simply reach out with your order number.
For all shipping inquiries, please email [email protected]. Our team will respond within 24 business hours.
Your satisfaction is our priority, and we appreciate your patience as we ensure each order meets the LUXE TALLOW standard of excellence.
